IT support for London businesses, without the London price tag.
WikiTech provide managed IT support for businesses across London and South East London. Remote-first, with an engineer based in Orpington for on-site coverage across the city.
Kent-based. London-ready.
WikiTech already work with businesses across London and the reasoning is simple: good IT support is about the quality of the engineers and the speed of response, not the postcode of the office. Remote support resolves the vast majority of issues instantly regardless of where you or we are based.
London businesses often find themselves paying a significant premium to London-based MSPs, for the location rather than the service. WikiTech bring the same senior-engineer quality, the same Microsoft Partner accreditation, and the same SLA performance at rates that reflect Kent overheads rather than London rents.
For on-site requirements, WikiTech have an engineer based in Orpington, well-placed for South East London, the City fringe, and Canary Wharf. For businesses further into London, on-site visits are available and quoted to cover travel.
Full-service managed IT for London businesses.
Managed IT Support
Day-to-day helpdesk support for your London team: fast response, a named engineer who knows your systems, and proactive monitoring that catches problems before they become outages.
Learn more →Microsoft 365
Licensing, deployment, and ongoing management of Microsoft 365: Teams, SharePoint, Exchange, and the full suite. WikiTech are a Microsoft Partner, supplying and supporting M365 for businesses across London.
Learn more →Cybersecurity
Microsoft Defender, Intune device management, email protection, MFA, Conditional Access, and Cyber Essentials certification: a layered security approach for London businesses of all sizes.
Learn more →Cyber Essentials
Full Cyber Essentials and CE+ certification service: audit, remediation, submission, and assessor liaison. Required for government contracts and increasingly expected by clients and insurers.
Learn more →Cloud & Azure
Azure Virtual Desktop, cloud migrations, hosted infrastructure, and ongoing Azure management. WikiTech migrate London businesses from on-premise servers to Azure with seamless out-of-hours migrations.
Learn more →VoIP & Telephony
Cloud phone systems for London businesses: VoiceFlex Flow, Microsoft Teams Voice, and 3CX. ISDN and PSTN switch-off support ahead of the January 2027 deadline.
Learn more →Most issues fixed in minutes. On-site when it matters.
The majority of IT support is delivered remotely, and for most day-to-day issues that’s faster and more effective than waiting for an engineer to drive across the city. When a ticket comes in, our team are on it within minutes, working directly in your systems to diagnose and resolve the issue without delay.
But some things require a physical presence: hardware installations, network changes, server work, or simply a situation where having an engineer in the room is the right call. WikiTech have an engineer based in Orpington, well-placed for South East London, the City fringe, and Canary Wharf, so on-site response across the capital is available when it’s needed.
For businesses further into London, on-site visits are available and quoted to cover travel, ensuring the engineers who know your systems best are always the ones who attend, regardless of distance.
Remote-first, always fast
3.3-minute average first response. Most issues diagnosed and resolved remotely without any need to wait for a site visit, so your team stays productive.
Local engineers across Kent
Engineers based in Maidstone, Sittingbourne, Rochester, Chatham, and Orpington: on-site coverage across Kent without long wait times.
Engineers who know your systems
On-site visits are always carried out by engineers familiar with your environment, not an unknown contractor who’s never seen your setup before.
Planned and emergency visits
Scheduled for installations, infrastructure changes, and quarterly reviews, or emergency response when something needs hands-on attention fast.
What makes us different.
Minute average response
Not a target, an average. When your team raise a ticket, they hear back fast. Every time.
SLA compliance
We’ve never missed our SLA commitments. That’s not luck, it’s how we’re structured and staffed.
Client retention
Every client who has joined WikiTech has stayed. With a 60-day exit clause in every contract, they stay because it works.
Day exit clause
12-month rolling contracts with a 60-day exit clause in every agreement. No lengthy tie-ins. We earn your business every month.
Covering London, north, south, east, and west.
WikiTech support businesses across London with remote-first support that works from anywhere, and on-site coverage anchored by our Orpington engineer for South East London.
South East London
Greenwich, Lewisham, Southwark, Bermondsey: engineer based locally for fast on-site response.
Bromley & Orpington
Engineer based locally: fastest on-site response in London, covering Bromley, Orpington, and the surrounding area.
Croydon
Town centre and business parks: good transport links and straightforward access for our Orpington engineer.
City of London & Canary Wharf
Financial district: remote-first support, on-site visits available and quoted to cover travel.
West End & Central London
Mayfair, Soho, Victoria: remote support standard, on-site visits quoted to cover travel.
North & East London
Shoreditch, Hackney, Islington: remote support with full coverage, on-site visits quoted to cover travel.
South West London
Richmond, Wimbledon, Wandsworth: remote-first, on-site visits available and quoted to cover travel.
Kent border
Bromley, Orpington, Dartford: rapid on-site from our local engineer, with the full Kent engineer network behind.
Questions London businesses ask us.
Why would a London business use a Kent IT company?
Because support quality lives in the engineers and the response time, not the postcode. WikiTech already support London businesses, and they get the same 3.3-minute average first response as everyone else, minus the London premium on the invoice.
How do on-site visits work in central London?
Our Orpington-based engineer covers South East London, the City fringe, and Canary Wharf directly. Further into the capital, visits are available and quoted to cover travel, and they are rare, because most issues are fixed remotely.
Is remote response slower because you are outside London?
No. Remote support has no geography: a ticket from Shoreditch reaches the same helpdesk at the same speed as one from Maidstone, and gets the same senior engineer.
Can you handle an office move or fit-out in London?
Yes. Connectivity, cabling, Wi-Fi, and phones planned as one project, with the physical work scheduled and quoted up front.
Which parts of London do you actually cover?
Remote support covers all of it. On-site cover is anchored in South East London through Orpington, with the rest of the capital served by planned, quoted visits.
Looking for IT support in London?
Book a free 15-minute assessment with a senior engineer. We’ll tell you exactly what managed IT support would look like for your business: no obligation, no hard sell.